Return & Exchange Policy

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Return & Exchange Policy

Simple & transparent customer support

7 DAYS RETURN & EXCHANGE

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IMPORTANT: UNBOXING VIDEO REQUIRED

A clear and continuous product opening / unboxing video is mandatory for any return or exchange request.

Without a valid unboxing video, your return or exchange request may not be approved.

01 7-Day Return & Exchange

You may request a return or exchange within 7 days from the date of delivery only if the product received is defective, damaged, wrong or different from the product ordered.

02 What Should Your Unboxing Video Show?

The unopened package
Shipping label / order details
Opening of the package
The complete product received
The defect, damage or wrong product, if applicable

💡 Tip: Keep the camera recording continuously from the beginning of the package opening until the product is completely shown.

03 When Is Return / Exchange Available?

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Defective Product

For genuine manufacturing defects or damage received with the order.

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Wrong Product

If you receive a product different from the product you ordered.

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Incorrect Fulfilment

If an incorrect product, size or item was sent compared with your confirmed order.

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Verification Required

Every request is reviewed and approved after verification by Parthas Label.

04 Non-Eligible Returns & Exchanges

Returns or exchanges will generally not be accepted for:

Change of mind
Personal preference
Change in colour preference
Wrong size selected by the customer
Product that has been worn
Product that has been washed
Product that has been altered
Product with removed tags
Product damaged after delivery due to customer handling
Product with stains, perfume, makeup or other marks
Requests made after 7 days
Requests without the required unboxing video

05 Product Condition

For an approved return or exchange, the product must be:

Unworn
Unwashed
Unaltered
In original condition
With original tags/labels attached
With original packaging, wherever applicable

06 Exchange Process

Once your exchange request is approved, we will arrange the replacement according to product availability.

If the requested replacement product is unavailable, our customer support team will provide the available resolution.

07 Refund Process

If a return is approved and a refund is applicable, the refund will be initiated after the returned product is received and inspected by our team.

The time taken for the refund to reflect may depend on the payment method and payment service provider.

For COD orders, eligible refunds will be processed through the refund method communicated by our customer support team.

08 How to Request a Return / Exchange

Contact us within 7 days of delivery.
Provide your Order Number and registered mobile number.
Send the complete product opening/unboxing video.
Send clear photos/videos of the issue.
Tell us the reason for your return or exchange request.
Wait for our team to verify and confirm your request.

09 Important Notice

Return or exchange is not automatically guaranteed. Every request is subject to verification and approval based on the eligibility conditions mentioned in this policy.

Parthas Label reserves the right to reject requests that do not meet the conditions of this Return & Exchange Policy.